Shipping & Returns

We offer several shipping options so you can choose the speed that suits you:

• Standard: 2–5 business days within Georgia and the region.
• Express: 1–2 business days within the region, where the route supports it.
• International: 7–14 business days depending on destination and customs clearance.

The methods available for your order are shown at checkout based on your delivery address and the items in your cart.

Shipping is calculated at checkout from the destination, total weight, and the delivery method you choose. Orders above the free-shipping threshold qualify for free standard delivery within the region — the current threshold is displayed in your cart. International orders may incur customs duties or import taxes at the destination, which are not included in the shipping price and are the customer's responsibility.

As soon as your order is handed to the carrier, we send a tracking link to the email on your account. You can also follow the order status in real time from the My Orders page in your account, where each status update (Confirmed, Processing, Shipped, Delivered) is timestamped.

You can return most unused items within 14 days of delivery for a refund or exchange. Items must be in their original packaging with all accessories, documentation, and any seals intact. Certain items are non-returnable for hygiene, safety, or customization reasons — these are clearly marked on the product page. To start a return, open My Orders, choose the order, and select the items you would like to return; our team will reply with next steps.

Once we receive and inspect the returned item, we issue refunds within 5–7 business days to the original payment method. Bank processing times may add a few extra days before the funds appear on your statement. Original outbound shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

If your order arrives damaged or contains an incorrect item, please contact support@tshop.ge within 48 hours of delivery and include clear photos of the item and the packaging. We will arrange a replacement, exchange, or full refund — including return shipping — at no cost to you.